Blogposts covering my work in internal & change communication, inclusive leadership, LEGO® Serious Play® team facilitation, and more.
What becomes possible when we combine AI’s capabilities with human experience? Beyond faster production lies an opportunity to ask better questions, explore new ideas and create more meaningful outcomes. The future of expertise may be shaped by how thoughtfully we bring our knowledge, judgement and understanding of people to the technology.
[Part 6 of 6] What becomes possible when AI meets human expertise? Read More »
BlogAI is changing how people work, learn and contribute. Alongside new opportunities come questions about professional identity, recognition and belonging. Leaders who understand these human dimensions can help people navigate change with greater confidence, ensuring that technological progress creates opportunities for people to grow and contribute meaningfully.
[Part 5 of 6] Making space for belonging in the age of AI Read More »
BlogAs AI changes how we produce reports, presentations and analyses, it also invites us to reconsider what professional experience contributes. Beyond technical skills and polished outputs, experience helps us recognise patterns, understand complexity and make thoughtful decisions. Perhaps AI offers an opportunity to appreciate these capabilities more fully.
[Part 4 of 6] The enduring value of experience in the age of AI Read More »
BlogAI can help us develop strategies, explore ideas and produce work faster than ever. This creates an opportunity to spend more time on what matters: asking better questions, understanding context and making thoughtful decisions. As AI becomes part of everyday work, human judgement becomes an increasingly valuable professional capability.
[Part 3 of 6] The value of human judgment in the age of AI Read More »
BlogWhat happens when the skills that once distinguished us become widely accessible? Generative AI can now produce work that looks remarkably similar to what professionals spent years learning to create. As the cost of production falls, we may need to rethink what makes expertise valuable and why human judgement matters more than ever.
[Part 2 of 6] When expertise takes on a new meaning Read More »
Blog“Did they write that themselves?” As AI becomes part of everyday work, questions about who is using it are becoming increasingly common. But beneath the curiosity and suspicion lies a more important conversation about trust, fairness and professional identity. Perhaps it is time to stop asking whether someone used AI and start asking whether they used it well.
[Part 1 of 6] The AI conversation worth having Read More »
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Community managers en moderators zijn de onzichtbare beschermers van digitale communities. Dagelijks nemen zij moeilijke keuzes: welke berichten verwijderen, hoe grenzen stellen tegen discriminatie, hoe een veilige ruimte creëren waar iedereen zich gehoord voelt.
Maar waarom is dit werk eigenlijk zo cruciaal? Omdat veiligheid het fundament is voor echte verbondenheid. Je kunt geen belonging creëren – dat gevoel dat je ergens bijhoort – wanneer mensen bang zijn voor discriminatie of aanvallen.
Volgens Stop Cyberbullying Day heeft 60% van alle internetgebruikers bullying of misbruik online meegemaakt. Dit zijn je collega’s, je teams, je organisatie.
In deze post onderzoeken we waarom community managers veel meer zijn dan moderators. Ze zijn rechters, bemiddelaars, beschermers – en ze bouwen elke dag aan veilige plekken waar echte verbinding kan groeien.
De onzichtbare beschermers van digitale communities Read More »
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Als community manager ben ik gewend aan cijfers. Hoeveel reacties, hoe snel geantwoord, hoeveel bereik. Alles netjes meetbaar, alles in overzichtelijke rapportages. Het is verleidelijk om online interacties ook zo te benaderen: problematische reactie = delete. Efficiënt, geen gedoe. Maar achter elke username zit ook gewoon een mens. Soms met een slechte dag, frustratie over iets heel anders, of misschien gewoon een misverstand. Door alleen naar het scherm te kijken, vergeten we dat soms.
Achter het scherm zitten ook gewoon mensen Read More »
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Research shows conditional belonging (you belong because you’re useful) doesn’t create the same outcomes as unconditional belonging (you belong because you’re human). When belonging is transactional, it doesn’t work. So ironically, chasing the ROI of belonging through performative initiatives actually destroys the ROI. But fine, if you want to get the numbers, read on.
The ROI of belonging Read More »
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If you’ve never experienced a LEGO® Serious Play® (LSP) workshop, you might be wondering what actually happens. Will I need to be creative? What if I’m not good at building? What will we achieve? These are common questions I hear from participants before their first session.
What to expect in a LEGO® Serious Play® workshop Read More »
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