While not new, internal communication has been neglected for a very long time and gaining new ground. Especially now with organisations working from home and lots more swearing that their employees can work from home as much as they want to.
Whatever kind of company you are running, good reputation is key to keep the customers coming. Before an exceptional customer journey can happen, an excellent employee experience must be in place. A solid employee communication program ensures that your employees are engaged even before they start working for you.