This crisis brought about by the coronavirus pandemic provided internal communication the space to play a strategic role. That insight preceded the pandemic. Dewhurst and Fitzpatrick (2019) refer to internal communication as a behaviour driver and asset grower of an organisation, along with being a content producer and supporter/facilitator.
Internal communication and belonging Read More »
Belonging at work, Employee communication
As far as crises are concerned, the coronavirus pandemic is like no other. At the onset of the pandemic, employee trust in leaders was low (Syed 2020). As the workplace moved to a virtual space, traditional command-and-control leadership could not function effectively.
Internal communication during crises Read More »
Belonging at work, Employee communication
Research on internal communication and employee identification suggests that “both symmetrical internal communication and leaders’ use of motivating language, including meaning-making, empathetic, and direction-giving languages, induced employees’ perception of a positive emotional culture of joy, companionate love, pride, and gratitude, which in turn enhanced employees’ organisational identification”.
Influential internal communication Read More »
Belonging at work, Employee communication
Internal communication goes by many names: employee communication or communications (Athanassiades 1973; Grunig and Hunt 1984; Dewhurst and Fitzpatrick 2019), employee relations (Purcell 1987), internal relations (Men and Bowen 2016), internal communication (Verčič et al. 2012), internal public relations (Kennan and Hazleton 2006), internal corporate communication (Welch and Jackson 2007) and internal marketing (Gummesson 1987; Piercy and Morgan 1991).
What is internal communication? Read More »
Belonging at work, Employee communication
Do you remember the last time you were newly hired at work? Did you feel an immediate acceptance, or not? What did it do to you? How did it affect your performance?
Belonging in the virtual workplace Read More »
Belonging at work
While not new, internal communication has been neglected for a very long time and gaining new ground. Especially now with organisations working from home and lots more swearing that their employees can work from home as much as they want to.
The 4 Cs that make internal communication rock Read More »
Employee communication
Whatever kind of company you are running, good reputation is key to keep the customers coming. Before an exceptional customer journey can happen, an excellent employee experience must be in place. A solid employee communication program ensures that your employees are engaged even before they start working for you.
Why you should really invest in employee communication Read More »
Employee communication