Sustainable change

After eight years of parenting and over two decades in communication, I’ve realised the most powerful lessons on human behaviour came not from a classroom or conference but from my own child. In this post, I share some key insights that apply as much to toddlers as they do to workplace programmes: connect before you correct, validate emotions without accepting all actions, teach the skill (don’t just assume the will), and above all: make it easy. Because behaviour change isn’t about being smarter. It’s about being more human.