AI is changing how people work, learn and contribute. Alongside new opportunities come questions about professional identity, recognition and belonging. Leaders who understand these human dimensions can help people navigate change with greater confidence, ensuring that technological progress creates opportunities for people to grow and contribute meaningfully.
[Part 5 of 6] Making space for belonging in the age of AI Read More »
BlogWhat happens when the skills that once distinguished us become widely accessible? Generative AI can now produce work that looks remarkably similar to what professionals spent years learning to create. As the cost of production falls, we may need to rethink what makes expertise valuable and why human judgement matters more than ever.
[Part 2 of 6] When expertise takes on a new meaning Read More »
Blog“Did they write that themselves?” As AI becomes part of everyday work, questions about who is using it are becoming increasingly common. But beneath the curiosity and suspicion lies a more important conversation about trust, fairness and professional identity. Perhaps it is time to stop asking whether someone used AI and start asking whether they used it well.
[Part 1 of 6] The AI conversation worth having Read More »
Blog
Community managers en moderators zijn de onzichtbare beschermers van digitale communities. Dagelijks nemen zij moeilijke keuzes: welke berichten verwijderen, hoe grenzen stellen tegen discriminatie, hoe een veilige ruimte creëren waar iedereen zich gehoord voelt.
Maar waarom is dit werk eigenlijk zo cruciaal? Omdat veiligheid het fundament is voor echte verbondenheid. Je kunt geen belonging creëren – dat gevoel dat je ergens bijhoort – wanneer mensen bang zijn voor discriminatie of aanvallen.
Volgens Stop Cyberbullying Day heeft 60% van alle internetgebruikers bullying of misbruik online meegemaakt. Dit zijn je collega’s, je teams, je organisatie.
In deze post onderzoeken we waarom community managers veel meer zijn dan moderators. Ze zijn rechters, bemiddelaars, beschermers – en ze bouwen elke dag aan veilige plekken waar echte verbinding kan groeien.
De onzichtbare beschermers van digitale communities Read More »
Blog
Als community manager ben ik gewend aan cijfers. Hoeveel reacties, hoe snel geantwoord, hoeveel bereik. Alles netjes meetbaar, alles in overzichtelijke rapportages. Het is verleidelijk om online interacties ook zo te benaderen: problematische reactie = delete. Efficiënt, geen gedoe. Maar achter elke username zit ook gewoon een mens. Soms met een slechte dag, frustratie over iets heel anders, of misschien gewoon een misverstand. Door alleen naar het scherm te kijken, vergeten we dat soms.
Achter het scherm zitten ook gewoon mensen Read More »
Blog
Research shows conditional belonging (you belong because you’re useful) doesn’t create the same outcomes as unconditional belonging (you belong because you’re human). When belonging is transactional, it doesn’t work. So ironically, chasing the ROI of belonging through performative initiatives actually destroys the ROI. But fine, if you want to get the numbers, read on.
The ROI of belonging Read More »
Blog
I began exploring diversity and inclusion in 2018. By 2020, during my academic research on belonging, I found the literature was still in its early stages, with only 60,500 academic results on Google Scholar for “diversity, inclusion, and belonging.” In contrast, 24,100 results were published between 2021 and 2024, signaling growing attention to these critical topics. So where do you begin to practice DEIB effectively?
My best BDEI reads so far Read More »
Blog, Cases, Podcast
The IABC EMENA Podcast has always been more than a platform for communication professionals—it’s been a space to amplify diverse voices and share ideas that inspire change. As I step into the role of host, I’m honored to continue this legacy and bring my own twist to the show.
My story on the IABC EMENA podcast Read More »
Blog, Cases, Podcast
Inclusive internal community campaigns can strengthen connections, enhance engagement, and foster a sense of belonging among employees. When designed thoughtfully, they can break down silos, celebrate diversity, and drive collaboration. Here are ten ideas aligned with inclusive communication, co-creation, and the goal of creating a just workplace culture.
Building connection and engagement: 10 inclusive internal community campaign ideas Read More »
Blog, Cases, Podcast
Internal communities are the heartbeat of an organization. But, creating a genuinely inclusive environment isn’t automatic—it’s a deliberate act of designing for inclusion, encouraging diverse voices, and championing shared purpose. Here’s a practical look at how to foster an internal community where everyone feels they belong and can thrive.