community management – Good Comms | Communication. Culture. Change.

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The HEAR Framework: A practical guide to strategic listening

Strategic listening sounds compelling in theory but how do we actually do it? In Part 1, we explored why treating internal community management as organisational intelligence matters. Now let’s get practical. The HEAR Framework offers a systematic approach to turning everyday conversations into actionable insights: Hone what matters, Evaluate the context, Articulate the patterns, and Respond with action. Here’s how leading organisations are making strategic listening real.

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Culture

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Do you hear what I hear? From reactive to strategic listening in organisations

Culture

Most companies treat community management as housekeeping: moderate discussions, answer questions, keep things civil. But we’ve seen something different: organizations reimagining it as strategic listening, a systematic way to catch problems early, understand culture as it actually lives, and turn everyday conversations into intelligence that improves how work gets done.

Do you hear what I hear? From reactive to strategic listening in organisations Read More »

Culture

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Building connection and engagement: 10 inclusive internal community campaign ideas

Culture, Employee communication, Inclusive communication, Inclusive leadership

Inclusive internal community campaigns can strengthen connections, enhance engagement, and foster a sense of belonging among employees. When designed thoughtfully, they can break down silos, celebrate diversity, and drive collaboration. Here are ten ideas aligned with inclusive communication, co-creation, and the goal of creating a just workplace culture.

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Culture, Employee communication, Inclusive communication, Inclusive leadership

Creating a workplace where everyone belongs: A guide to inclusive internal community management

Culture, Employee communication, Inclusive communication, Inclusive leadership

Internal communities are the heartbeat of an organization. But, creating a genuinely inclusive environment isn’t automatic—it’s a deliberate act of designing for inclusion, encouraging diverse voices, and championing shared purpose. Here’s a practical look at how to foster an internal community where everyone feels they belong and can thrive.

Creating a workplace where everyone belongs: A guide to inclusive internal community management Read More »

Culture, Employee communication, Inclusive communication, Inclusive leadership